01 Oct 2019, 07:15

Vimeo terminated my PRO account

Good morning!

I got a surprise from Vimeo this morning.

Dear Rob Nugen,

Your account has been removed by the Vimeo Staff for violating our Guidelines.

    Reason: You cannot upload rips of movies, music, television, viral
    videos, or any other content that you did not create.

For more information on our content and community policies, please
visit: https://vimeo.com/guidelines.     If you believe this was an
error, please reply to this message as soon as possible to
explain. (Please be aware that Vimeo moderators take action as
violations come to our attention. “I see other people doing it” is not
a valid explanation.)

Otherwise, we hope that you find a video platform better suited to
your needs.

   Vimeo Staff

My reply:


I have been informed that my account has been terminated due to
violating your Guidelines.  It would be easier to defend myself if you
tell me which video is in violation.

But here is my defense:   I don't upload stuff I don't create.

I have been working on Marble Track 3 for years, and have uploaded
some same videos on my YouTube account and my Vimeo account in the
process of considering actually using Vimeo for my main content.

I guess your bots detected identical videos on both platforms?  No
that couldn't be it.  Is there a bit of music in the background of one
video?  Maybe, but it's not the focus of any of my videos.

Again, let me know what video it was, and we can discuss a better way
to go forward than terminating my account.

My main proof, without knowing what your bots found: I don't live for
fake internet points.  I only upload stuff I make.

Ohhh maybe your bots caught repetition in two of my own videos?? 
Marbletrack3 is a stop motion video which takes hours to make even a
single second of content.  I have uploaded clips that are increasingly
longer as I work on the project.

See my YouTube channel for what I mean http://channel.marbletrack3.com

Best regards

And PS I just signed up for PRO, so I'd like my money back if you
going to terminate my account.

PS PS just to prove I, Rob Nugen, control marbletrack3.com I will post
this on the site:


via commits starting at this URL:

07:34 Tuesday 01 October 2019 JST

Update: I started a Twitter Storm rar https://twitter.com/marbletracks/status/1178800231569166336 0 followers, unite!!

07:47 Tuesday 01 October 2019 JST

Hi Rob Nugen,

Thanks for writing to us!

We received your message and we’ll respond to vimeo.com後robnugen.com as soon as possible. (How soon, you ask? Read more about our email response timelines.)

In the meantime, you may find an answer more quickly by:

  • Searching our Help Center: vimeo.com/help
  • Reading the Vimeo Guidelines: vimeo.com/guidelines
  • Learning how to Report a Violation: vimeo.com/help/violations

You can respond to this email if you find the answer you were looking for, or if you would like to provide more information that will help us resolve your issue… the more detail, the better!

LOVE, Vimeo

06:12 Wednesday 02 October 2019 JST

from: Dan R. (Vimeo Trust & Safety)

Oct 1, 5:12 PM EDT

Hi Rob,

Your account was terminated for violating Vimeo’s Terms of Service (https://vimeo.com/terms).

Vimeo does not allow you to upload videos ripped from TV, movies, or anywhere else. The golden rule of Vimeo is that you are only permitted to upload videos that you created. The video titled “just my feet” was the clip found in violation of our guidelines.

We’re happy to provide a list of your videos, which we’ll send to the primary address on your account. The file you receive will contain the following information:

  • Video ID
  • Video title
  • Number of plays
  • Number of likes
  • Download link


I’ve also gone ahead and issued a refund of your Vimeo Plus subscription. Please allow 3-5 business days for the funds to post to your account.

Please let us know if you have any questions!

Sincerely, Dan R.

07:53 Wednesday 02 October 2019 JST

Hi Dan

Thank you for your reply.

Ah, yes, I can understand “Just My Feet” is in violation.

Can we remove that video, consider me educated, and reinstate my account?

My focus now is Marble Track 3, not old TV shows I was on.

Best, Rob