Department: Chat Support Teams
Full Name: Rob Nugen
Email: freerabbit@p.............y.com
Your Question: Can you remove all the charges that have been placed on my account?
Operator: KHD-Mercy A.

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22:06 Your Question: Can you remove all the charges that have been placed on my account?
22:06 Please wait and one of our operators will be with you shortly.
22:06 Your request is important to us. Please wait and one of our operators will be with you shortly.
22:07 You are now chatting with KHD-Mercy A. - Chat Support Teams
22:07 KHD-Mercy A.: Thank you for contacting Customer Support, how can I help you today?
22:07 Rob Nugen: Can you remove all the charges that have been placed on my account?

22:07 KHD-Mercy A.: I will check on that for you. Allow me first to locate your subscription by either the email address used to join, the username, or the first 12-digits of the credit card used upon sign up.
22:08 Rob Nugen: (REDACTED)
22:08 KHD-Mercy A.: Thank you for the information... please stay with me on live chat while I pull up your record.
22:14 KHD-Mercy A.: I have your record now... please hold while I get the subscription details.
22:14 Rob Nugen: Thank you
22:15 KHD-Mercy A.: Our records indicate there is a cancelled and refunded membership with the following log in information...
Username : freerabbit
Password : freerabbit
Website 1 : www.Free-Adult-Games.com
Website 2 : www.PremiumPornHD.com
Website 3 : www.XXXHDVault.com
Sign Up Date : Apr 13 2018

Cancellation Date : May 28 2018
Refund Date : Jul 2 2018 $49.95,$39.94 and $39.95
How else can I assist you?
22:16 Rob Nugen: At this point, I have two credit card statements which have a total of 6 charges.
22:16 Rob Nugen: How many total charges and how many total cancellations are actually on the account?
22:18 Rob Nugen: On May 28th 2018, I was told that all the charges would be reversed, and now I find in my subsequent credit card statement, that is not the case.
22:20 Rob Nugen: By the way, I am on the phone with a different representative on this very issue, but have run out of phone credit. Please apologize to Mr Kennedy on my behalf for the disconnect.
22:22 KHD-Mercy A.: We already isued
22:23 KHD-Mercy A.: We already issued you a courtesy refund $49.95,$39.94 and $39.95

22:23 KHD-Mercy A.: And regarding for the other charges
22:23 KHD-Mercy A.: Let me direct you to our Resolution Department so they can further investigate on your concern. Their toll free number is 1-877-729-3306. Please feel free to contact them.
22:23 Rob Nugen: Thank you. The same three charges have appeared again on my credit card.
22:23 KHD-Mercy A.: Is there anything else I can help you with?
22:24 Rob Nugen: Please have them call me. I was speaking with your customer service department but got disconnected.
22:24 Rob Nugen: My number is +81-90-….-….
22:26 KHD-Mercy A.: If you would prefer to speak to us directly, our toll free number is 1-877-748-2762. Operators are currently available and we are here 7-days a week.
22:26 KHD-Mercy A.: Is there anything else I can help you with?
22:27 Rob Nugen: CAn you ask them to call me?
22:27 KHD-Mercy A.: We cannot do that
22:27 Rob Nugen: I have no more phone credit: I was speaking for 27 minutes already
22:27 KHD-Mercy A.: Rest assured that your account is already canceled and there will be no further rebills.
22:27 Rob Nugen: Do you have a customer service number in Japan?
22:28 KHD-Mercy A.: Regarding for the other charges. Please call our Resolution Department so they can further investigate on your concern. Their toll free number is 1-877-729-3306. Please feel free to contact them.


22:28 KHD-Mercy A.: None sir
22:28 Rob Nugen: I was told the same thing last month, that everything has been taken care of.
22:28 KHD-Mercy A.: You can also email our Resolution Department at cs@r……..t.com
22:28 Rob Nugen: Are there any charges that were made after May 24th?
22:29 Rob Nugen: Do you believe emailing cs@r…………t.com will be as effective as contact you via chat?
22:31 KHD-Mercy A.: You were billed $49.95 on May 24 2018 and it’s already refunded
22:31 Rob Nugen: Are you able to remove the charges for April as well?
22:34 KHD-Mercy A.: Regarding for the other charges. Please call our Resolution Department so they can further investigate on your concern. Their toll free number is 1-877-729-3306. Please feel free to contact them.


22:34 Rob Nugen: For the current cancellations, do you have a confirmation number?
22:38 KHD-Mercy A.: Cancellation confirmation number is el3168
22:38 KHD-Mercy A.: Is there anything else I can help you with?
22:38 Rob Nugen: Not at this time.
22:38 Rob Nugen: you have been very helpful.
22:38 Rob Nugen: Thank you very much.