10:43 Tuesday 29 May 2018 JST
Department: Chat Support Teams
Full Name: Rob Nugen
Email: csv@csvwebsupport.com
Your Question: What product am I supposed to have received?
Operator: KHD-Allen V.
18:43 Your Question: What product am I supposed to have received?
18:43 Please wait and one of our operators will be with you shortly.
18:43 KHD-Allen V.: Thank you for contacting Customer Support, how can I help you today?
18:43 You are now chatting with KHD-Allen V. - Chat Support Teams
18:43 Rob Nugen: are you a human?
18:43 KHD-Allen V.: This is Customer Support and we handle billing and cancellation concerns to over a hundred of Entertainment Websites
18:43 KHD-Allen V.: Yes
18:44 Rob Nugen: if I give you a CC number can you tell what site it was?
18:44 KHD-Allen V.: Yes
18:45 Rob Nugen: (REDACTED)
18:45 KHD-Allen V.: Thank you for the information... please stay with me on live chat while I pull up your record.
18:45 KHD-Allen V.: I have your record now... please hold while I get the subscription details.
18:45 Rob Nugen: It might have been some porn site but they said the would not charge
18:46 Rob Nugen: I have three charges on my CC that I did not intentionally authorize
18:46 KHD-Allen V.: Our records indicate there is an active membership you are able to access at anytime with the following log in information...
Name: free rabbit
Email: freerabbit@p..........y.com
Website 1 : www.Free-Adult-Games-.com
Website 2 : www.PremiumPornHD.com
Website 3 : www.XXXHDVault.com
Created from the IP address : *.*.*.*
How can I assist you with that?
18:46 Rob Nugen: Yes I signed up for those with the understanding that I would not be charge.
18:46 Rob Nugen: Can you remove three distinct charges?
18:47 Rob Nugen: $39.95 $39.94 and $49.95
18:47 KHD-Allen V.: Please allow me to explain that... The free lifetime membership comes with a 2-day trial Preimer Passport Site. Since the Preimer Passport Site remained active passed the trial period, the subscription automatically converted to a full month membership. That is the reason why you were billed
18:47 Rob Nugen: There is so much free porn available that I would not have proceeded if I knew it would actually charge
18:47 Rob Nugen: That makes sense.
18:47 KHD-Allen V.: Sir/Ma'am... if you want I can cancel the subscription to stop the recurring charges. Would you like me to do that for you?
18:48 Rob Nugen: However, I have not used the site after the first time, so would like to cancel the account
18:48 Rob Nugen: I would be much obliged if you could remove the charges as well.
18:48 Rob Nugen: Yes please cancel the accoun
18:48 Rob Nugen: t
18:49 KHD-Allen V.: Your membership to the Premier Passport is cancelled. You will no longer be billed after the cancellation. You will still have your 100% free lifetime membership to www.PremiumPornHD.com, ree-Adult-Games.com and XXXHDVault.com.
Cancellation confirmation number is el3168. This is a confirmation of your account being cancelled, as well as any courtesy refunds that have been issued to you. You will not receive any future emails or notifications from us in regards to your account.
18:49 Rob Nugen: Thank you very much. I appreciate your help
18:49 Rob Nugen: Can you confirm that three charges have been credited?
18:49 KHD-Allen V.: You're welcome... I am ending this chat session now but feel free to contact us should if you have additional concerns.
18:49 KHD-Allen V. has left the conversation. Click here to leave a message.