Entries this day: aws-cannot-switch-to-debit-card

aws cannot switch to debit card

As part of cleaning up my personal finance, I've been switching all my online services to use my debit card instead of credit card.

That has been working fine for Google, Dropbox, etc, but not for AWS.

All is fine up to the fifteenth digit.

But when I enter the sixteenth digit, some fancy JS disables the 3 digit code field: "No security code needed at this time." HA!

I called AWS and sent the above screenshots after the guy asked very politely why I wasn't willing to call my bank about it.

Fortunately, good service from Sanjan, despite excess apostrophes.

Hello there,

Greetings from AWS!

It was great speaking to you over the call today. Thank you for
your time and patience in discussing this matter with us.

As discussed via our 'Call' conversation, I understand the issue
you're facing while trying to add a new 'VISA' Debit card on your
AWS account (as the system isn't allowing you to update 'CVV/CVC'
to verify the card).

We're extremely sorry for any concerns or confusions this issue
might have caused at your end.

Please do not worry, I've currently reached out to one of our
specialized service teams by creating an internal ticket, in order
to further investigate this issue in detail at their end.

They have the necessary tools and information to investigate this
in more detail so that we can best assist you.

Rest assured, I will hold on to this support case while they
investigate, and will update you as soon as they respond to my
internally raised ticket.

I kindly request your patience while I work with the concerned
service team to review this issue in detail and get this resolved
for you as soon as possible.

Your understanding and co-operation in this matter is greatly
appreciated.

Have a great day ahead!

We value your feedback. Please share your experience by rating
this and other correspondences in the AWS Support Center. You can
rate a correspondence by selecting the stars in the top right
corner of the correspondence.

Best regards,
Sanjan R.
Amazon Web Services